How do I return a product or get a refund?

Because purchases are made through our retail partners rather than on this website, returns and refunds are handled by the retailer you bought from, under that retailer’s own returns policy.

What to do

• Find your order confirmation or receipt from the retailer (for example Amazon, Boots or your pharmacy).
• Follow that retailer’s returns process, which is set out on their website.
• If you have a question about the product itself, our customer service team is happy to help.